Refund Policy

At The Soul Technologies, we strive to provide professional and reliable technology and digital services to all our clients. We understand that certain circumstances may warrant a refund, and this policy explains when a refund may be considered.

Refund Eligibility

We offer refunds under the following condition:

If The Soul Technologies is unable to deliver the agreed service according to the agreed scope, service format and promised service timeframe, subject to the applicable service agreement.

Refund Process

Refund requests must be submitted in writing to thesoultechnologies@gmail.com.
Refund requests will be reviewed after verification of the relevant service, payment and project details.
If a refund request is approved, the refund will be processed within 30 business days.
After the refund has been initiated, the time required for the amount to appear in the customer's payment method may depend on the payment provider or financial institution.

Additional Notes

Refunds will not generally be provided due to client dissatisfaction where the agreed service has been delivered.
Refunds will not generally be provided for services that have already been completed or delivered.
Refunds will not generally be provided for changes in the client's requirements after the service or project has commenced.
Refunds may not be provided for third-party services, software, subscriptions, licenses, advertising costs or other external expenses that have already been purchased or incurred on behalf of the client.
Changes or delays caused by the client, including delays in providing required information, content, materials, approvals or feedback, may affect refund eligibility.
Results or outcomes of digital, technology, marketing or consulting services are not guaranteed unless specifically agreed in writing.
Each refund request will be reviewed based on the specific service purchased, the applicable agreement and the circumstances of the request.
Nothing in this policy limits any rights that cannot legally be excluded under applicable law.

Contact

For assistance regarding refunds or payments, please contact:

The Soul Technologies
Email: thesoultechnologies@gmail.com
Tel: +44 7446 350045