Privacy Policy

Effective Date: 17 August 2026
Last Updated: 17 August 2026

At The Soul Technologies, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect information when you visit our website, contact us, enquire about our Services or become a client.

Information We Collect

We may collect information that you voluntarily provide to us, including:

Full name
Email address
Phone number
Business or company name
Business information
Service or technology requirements
Information submitted through contact forms
Information provided during consultations
Billing and transaction-related information

We may also automatically collect certain technical information when you use our website, such as:

IP address
Browser type
Device information
Operating system
Pages visited
Website usage information
Cookies and similar technologies

How We Use Your Information

We may use your information to:

Respond to enquiries
Communicate with clients
Provide our Services
Understand your business and technology requirements
Prepare quotations and invoices
Process payments
Provide customer support
Manage client projects
Deliver agreed Services
Improve our website and Services
Analyse website performance
Prevent fraud or misuse
Maintain business records
Comply with applicable legal and regulatory requirements

Payment Information

Payments for our Services may be processed through third-party payment providers, including Razorpay or other payment providers made available by us.

Payment information may be processed directly by the relevant payment provider according to its own terms and privacy policy.

The Soul Technologies does not intentionally store complete card numbers, CVV numbers, PINs or other sensitive payment credentials on its own systems unless specifically required and lawfully permitted.

Client Account Access

The Soul Technologies does not require or collect client passwords, login credentials or direct access to clients' social media, advertising, website or other online accounts as part of our standard Services, unless such access is specifically required and separately agreed with the client for a particular service.

Where access is specifically required and agreed, we will use it only for the agreed purpose and will take reasonable measures to protect the information provided.

Third-Party Services

We may use third-party services to support our business operations, including payment providers, website providers, analytics services, cloud platforms, advertising platforms, communication tools and other technology providers.

These third parties may process information according to their own terms and privacy policies.

Cookies

Our website may use cookies and similar technologies to:

Operate website functions
Remember preferences
Understand website traffic
Analyse website performance
Improve user experience

You may control or disable cookies through your browser settings.

Information Sharing

We do not sell personal information.

We may share information where reasonably necessary with:

Payment service providers
Website and technology providers
Cloud and software service providers
Analytics providers
Advertising platforms
Professional advisors
Service providers assisting our business
Government authorities where legally required

Information may be shared only where reasonably necessary for legitimate business, contractual, legal or operational purposes.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for providing Services, maintaining business records, complying with legal requirements, resolving disputes and enforcing agreements.

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.

Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, deletion or clarification regarding how your information is processed.

For privacy-related requests, please contact us using the details below.

We may need to verify your identity before processing certain requests.

Children's Privacy

Our website and Services are primarily intended for businesses, professionals and general users.

We do not knowingly collect personal information from children where prohibited by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on this page with the revised "Last Updated" date.

Contact Us

For privacy-related questions, requests or concerns, please contact:

The Soul Technologies
Email: thesoultechnologies@gmail.com
Tel: +44 7446 350045